Privacy Policy

1. Introduction

Bowen Therapy Surrey is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website and services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We collect and process the following types of personal data:

  • Identity Data: Name, surname.
  • Contact Data: Email address, phone number, and physical address.
  • Health Data: Any health-related information you voluntarily provide in relation to Bowen Therapy treatment (collected only with explicit consent).
  • Technical Data: IP address, browser type, device information, and website usage data.
  • Marketing Preferences: Your preferences for receiving marketing communications.

3. How We Collect Your Data

We collect data in the following ways:

  • When you fill out a contact form or book an appointment on our website.
  • When you communicate with us via email or phone.
  • When you subscribe to our newsletter or marketing materials.
  • Through cookies and similar tracking technologies (see our Cookie Policy for details).

4. Purpose of Data Processing

We process your data for the following purposes:

  • To provide Bowen Therapy services and manage your appointments.
  • To respond to inquiries and provide customer support.
  • To comply with legal and regulatory obligations.
  • To send marketing communications, where permitted by law (you can opt out at any time).
  • To improve website functionality and analyze user behavior through cookies.

5. Legal Basis for Processing Data

Under UK GDPR, we rely on the following legal bases to process your data:

  • Consent: For marketing communications and processing health data.
  • Contractual Obligation: To fulfill service bookings and customer inquiries.
  • Legitimate Interest: To enhance our services, protect security, and improve website functionality.
  • Legal Compliance: To comply with applicable legal and regulatory obligations.

6. How We Store and Protect Your Data

  • Your personal data is stored securely on encrypted servers and protected from unauthorized access.
  • We implement security measures such as firewalls, secure passwords, and access restrictions.
  • We retain your personal data only as long as necessary for the purposes outlined in this policy, in compliance with legal obligations.

7. Data Sharing & Third-Party Disclosures

We do not sell, rent, or trade your personal data. However, we may share it with:

  • Service providers who help us manage our website and booking system (bound by confidentiality agreements).
  • Legal authorities, if required by law or to protect our rights.
  • Email marketing services, with your consent, to send newsletters and offers.

8. International Data Transfers

We primarily store and process data within the UK. If data is transferred outside the UK, we ensure it is adequately protected under appropriate safeguards such as the UK GDPR adequacy regulations or contractual clauses.

9. Your Data Protection Rights

Under UK GDPR, you have the following rights:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data (subject to legal obligations).
  • Right to Restriction: Request limitation on data processing.
  • Right to Object: Object to processing based on legitimate interests.
  • Right to Data Portability: Request transfer of your data to another service provider.
  • Right to Withdraw Consent: Withdraw marketing consent at any time.

10. Exercising Your Rights

To exercise your rights or make a complaint, please contact us at [email protected]. We will respond within 30 days as required by law. If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

11. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience and analyze site traffic. For more details on how we use cookies and how you can manage them, please see our Cookie Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and we encourage you to review it regularly. The latest version is always available on www.bowentherapysurrey.net.

Last Updated: 14 March 2025