Terms & Conditions

1. Introduction

Welcome to Bowen Therapy Surrey. By accessing or using our website www.bowentherapysurrey.net, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with any part of these terms, you should not use this website or our services.

2. Services Provided

Bowen Therapy Surrey provides Bowen Therapy treatments to clients seeking relief from pain, mobility issues, and other related conditions. All services are offered at our practice location in Shepperton, Surrey.

3. Booking & Payment

  • All appointments must be booked in advance through our website, email, or phone.
  • Payment is required at the time of booking. We accept cash and bank transfers.
  • Your booking is confirmed once payment is received.
  • Gift vouchers are non-refundable and must be used within the stated validity period.

4. Cancellation & Late Arrival Policy

4.1 Cancellation Policy

  • Your appointment time is reserved exclusively for you. If you are unable to attend, the full session fee remains chargeable.
  • Clients are responsible for their bookings. Missed or cancelled appointments will not be refunded or rescheduled without payment of a new session fee.

4.2 Late Arrival Policy

  • If you arrive more than 15 minutes late and we are unable to accommodate you due to the next scheduled client, your session will be forfeited and the full fee will apply.
  • If you arrive within 15 minutes of your appointment time, your session may still go ahead but will end at the originally scheduled time, without adjustment to the fee.

5. Client Responsibilities & Acknowledgements

  • You confirm that you have no medical conditions that would prevent you from safely receiving Bowen Therapy treatments. If in doubt, consult your doctor before booking.
  • You understand that Bowen Therapy is not a substitute for medical treatment or diagnosis and should not replace necessary medical care.
  • You agree to provide accurate health information and update us regarding any medical changes.
  • You acknowledge that results vary from person to person, and no guarantees are made regarding specific outcomes.

6. Privacy & Data Protection

  • Bowen Therapy Surrey values your privacy and complies with the UK GDPR and Data Protection Act 2018.
  • Any personal data collected (including health-related data) is securely stored and used only for booking, treatment, and customer support.
  • We do not share your information with third parties except where required by law. For more details, see our Privacy Policy.

7. Limitation of Liability

  • Bowen Therapy Surrey is not responsible for any direct, indirect, incidental, or consequential damages resulting from the use of our services.
  • We are not liable for any aggravation of pre-existing conditions or injuries that may occur as a result of treatment.
  • We are not responsible for personal belongings left on the premises.
  • Our liability for any claim related to our services is limited to the amount paid for the specific treatment received.
  • Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any matter that cannot be excluded under UK law.

8. Disclaimer

  • While Bowen Therapy has been shown to provide relief for many conditions, we do not guarantee specific results.
  • Bowen Therapy Surrey provides complementary therapy, not medical treatment or diagnosis. It should not replace professional medical advice.
  • Any health-related information on this website is for educational purposes only and should not be used as a substitute for medical care.
  • By booking an appointment, you voluntarily assume all risks associated with Bowen Therapy.
  • Bowen Therapy Surrey makes no warranties or representations about the accuracy or completeness of any content provided on the website.

9. Website Use & Intellectual Property

  • The content on this website, including text, graphics, logos, and images, is the property of Bowen Therapy Surrey and is protected under copyright law.
  • You may not copy, distribute, or use any website content without prior written consent.

10. Complaints & Disputes

  • If you have a complaint regarding our services, please contact us at [email protected] so we can work to resolve the issue.
  • Any disputes will be governed by the laws of England and Wales and subject to the exclusive jurisdiction of UK courts.

11. Amendments to Terms

  • Bowen Therapy Surrey reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page. By continuing to use our services, you accept any updates to these terms.

Last Updated: 14 March 2025